Return Policy
Effective Date: 14/June/2023
Thank you for shopping at Penquinnmark Private Limited ("Penquinnmark," "we," "our," or "us"). We strive to provide you with a pleasant shopping experience and offer a hassle-free return policy for your convenience. This Return Policy governs the process and guidelines for returning products purchased from our e-commerce store ("Website").
Eligibility for Returns
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the item to initiate a return. We will arrange for the return shipping and provide you with a replacement product or a refund, as per your preference.
1.2 Incorrect or Incomplete Orders: If you receive an incorrect product or if your order is incomplete, please notify us within 5 days of receiving the item. We will promptly address the issue and arrange for the correct product to be shipped to you at no additional cost.
1.3 Change of Mind: We understand that your preferences may change, and sometimes you may want to return a product for reasons other than damage, defect, incorrect order, or incompleteness. In such cases, you may be eligible for a return under the following conditions:
The return request is made within 2 days of receiving the item.
The product is in its original condition, unused, and with all original packaging and accessories intact.
The product is eligible for return according to the specific guidelines mentioned below.
Guidelines for Returns
2.1 Return Authorization: Before returning any product, please contact our customer support team to obtain a return authorization. We may require you to provide details such as the order number, product information, reason for return, and any supporting documentation or images, as necessary.
2.2 Return Shipping: For returns due to damage, defect, incorrect order, or incompleteness, we will provide you with a prepaid shipping label or arrange for a pickup. In cases of change of mind returns, you will be responsible for the return shipping costs.
2.3 Product Condition: All returned products must be in their original condition, unused, and in the same condition as when you received them. They must be returned with all original packaging, accessories, and any promotional items or free gifts, if applicable.
2.4 Non-Returnable Products: The following items are generally not eligible for return:
E-books, digital downloads, or other electronically delivered products.
Products that have been personalized, customized, or made-to-order.
Products with a hygiene seal or protective wrapping that has been removed or tampered with.
Refunds and Exchanges
3.1 Refund Process: Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, the refund will be processed using the original payment method within 30 days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
3.2 Exchanges: If you prefer an exchange for the returned product, we will do our best to accommodate your request, subject to availability. If the requested item is not available, we will issue a refund as per our refund process.
Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at hello@penquinnmark.com . We are here to help and ensure your satisfaction.
Please note that this Return Policy is in addition to any rights you may have under applicable consumer.
Thank you for shopping at Penquinnmark Private Limited ("Penquinnmark," "we," "our," or "us"). We strive to provide you with a pleasant shopping experience and offer a hassle-free return policy for your convenience. This Return Policy governs the process and guidelines for returning products purchased from our e-commerce store ("Website").
Eligibility for Returns
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the item to initiate a return. We will arrange for the return shipping and provide you with a replacement product or a refund, as per your preference.
1.2 Incorrect or Incomplete Orders: If you receive an incorrect product or if your order is incomplete, please notify us within 5 days of receiving the item. We will promptly address the issue and arrange for the correct product to be shipped to you at no additional cost.
1.3 Change of Mind: We understand that your preferences may change, and sometimes you may want to return a product for reasons other than damage, defect, incorrect order, or incompleteness. In such cases, you may be eligible for a return under the following conditions:
The return request is made within 2 days of receiving the item.
The product is in its original condition, unused, and with all original packaging and accessories intact.
The product is eligible for return according to the specific guidelines mentioned below.
Guidelines for Returns
2.1 Return Authorization: Before returning any product, please contact our customer support team to obtain a return authorization. We may require you to provide details such as the order number, product information, reason for return, and any supporting documentation or images, as necessary.
2.2 Return Shipping: For returns due to damage, defect, incorrect order, or incompleteness, we will provide you with a prepaid shipping label or arrange for a pickup. In cases of change of mind returns, you will be responsible for the return shipping costs.
2.3 Product Condition: All returned products must be in their original condition, unused, and in the same condition as when you received them. They must be returned with all original packaging, accessories, and any promotional items or free gifts, if applicable.
2.4 Non-Returnable Products: The following items are generally not eligible for return:
E-books, digital downloads, or other electronically delivered products.
Products that have been personalized, customized, or made-to-order.
Products with a hygiene seal or protective wrapping that has been removed or tampered with.
Refunds and Exchanges
3.1 Refund Process: Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, the refund will be processed using the original payment method within 30 days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
3.2 Exchanges: If you prefer an exchange for the returned product, we will do our best to accommodate your request, subject to availability. If the requested item is not available, we will issue a refund as per our refund process.
Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at hello@penquinnmark.com . We are here to help and ensure your satisfaction.
Please note that this Return Policy is in addition to any rights you may have under applicable consumer.